How many types of BPO are there?
BPO (Business Process Outsourcing) is a broad industry that encompasses a wide range of business functions that can be outsourced to external service providers. As such, there are many different types of BPO, each focused on a specific set of business processes.
Front Office Outsourcing – This type of BPO involves outsourcing customer-facing processes, such as customer service, answering service, technical support, and sales.
Back Office Outsourcing – This type of BPO involves outsourcing non-customer-facing processes, such as accounting, data entry, and HR services.
Legal Process Outsourcing (LPO) – LPO is a specialized type of BPO that involves outsourcing legal services, such as contract drafting, document review, and intellectual property management.
Knowledge Process Outsourcing (KPO) – KPO is a specialized type of BPO that involves outsourcing high-value, knowledge-intensive processes, such as research and development, market research, and data analysis.
IT Process Outsourcing – This type of BPO involves outsourcing IT-related services, such as application development, maintenance and support, infrastructure management, and cybersecurity.
Marketing Process Outsourcing – This type of BPO involves outsourcing marketing services, such as digital marketing, advertising, and market research.
- Real Estate Process Outsourcing – This type of BPO involves outsourcing real estate-related processes, such as property management, lease administration, and facilities management.